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JACS Heating and Cooling 865 925-2523

Knoxville Heating and Cooling Experts

Outdoor unit won't come on:

This is a very common and usually simple problem, whether it is an air conditioner or a heat pump. Many times the service technician is dispatched only to find a simple problem that the homeowner could have fixed himself. A list of possible causes:
  1. Thermostat not set properly

  2. Emergency or shut-off switch turned off (usually a red button around copper line or line coming into unit)

  3. Blown fuse in panel box (replace both fuses)

  4. Circuit breaker tripped or off- (sometimes a breaker will trip but it won't move always turn off and back on to reset even if looks on)

  5. Outdoor disconnect turned off- (some have an internal pull-out plug)

  6. Condensate pump or safety switch opened at blower or furnace unit (check pump, usually located near indoor unit)

  7. Unit "locked-out"- (reset by turning off then turning back on)


  1. Faulty thermostat

  2. Faulty contactor (ants sometimes like to live here)

  3. Faulty time-delay relay

  4. Faulty thermostat wire (sometimes damaged by animal or lawn mower)

  5. Safety device tripped - (low pressure, low temp, high pressure, high temp...)

  6. Faulty control module


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